Cancellation/Refund Policy

For online payment, refunds will be made in the same form in which the payment is received. For COD orders, refund will be made by UPI/Bank Transfer in the name of the Customer. In the case of COD orders, we may ask customers for their UPI ID via SMS/mail/call to initiate a return.

Our courier boy will pick up the "Returned Product" from the customer’s doorstep. We will pay the shipping costs for returning the Product.

Customers will receive a full refund in situations where a package is returned to us by the courier or not delivered due to one of their reasons.

 

 

For outright cancellations by you :

- On receipt of the cancellation notice, we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of the order can't be made/accepted once the products under your order are released for dispatch/ shipped out from our delivery location. In such cases, a replacement request can be initiated post receipt of the products.

In case of cancellation before shipment, the amount shall be refunded to you through the same mode of payment (in case of Prepaid) or via credit to your store credit account (in case of COD) which can be used for subsequent purchases.

Cancellations by Mangastore :

In some cases, Mangastore will cancel orders and refund full payment to the customers. Those reasons are given below.

   1. If there is any kind of stock issue.
   2. If the product is in damaged condition.
   3. If there is any delivery issue in the customer's location at that time (e.g Lockdown, Strikes).

Late or missing refunds

1. If you haven’t received a refund yet, first check your bank account statement again.
2. Then check for mail you have received from Razorpay to track your refund.
3. If you’ve done this and you still have not received your refund yet, please get in touch with us.

MANGASTORE HAS EVERY RIGHT TO DECIDE THE COMPENSATION METHOD. THE REFUNDS WILL BE PROCESSED IMMEDIATELY IF THE ISSUE IS GENUINE.

Need help?

Mail us at Mangastore.in@gmail.com for questions related to refunds and returns.